Shipping

Items that are in stock will be shipped within one business day after being ordered. As many of our pieces are made to order, production times may vary depending on the nature of the piece. If a made to order or custom order is placed, we will be in contact to advise of the expected production time.

Please ensure the shipping details provided on checkout are accurate as we cannot be held liable for incorrect deliveries due to input errors.

Both domestic and international orders are shipped via express registered post with Australia Post. Free domestic express shipping is offered on all orders over $250.

A flat rate of $15 applies for domestic shipping for all orders under $250.

International shipping may cost up to $45 depending on the location the item is being shipped to.

For international orders, all duties including customs and import taxes are the responsibility of the customer. Please check your local customs website for more information.

Any delays with shipping are out of Equals Jewellery control, however we will follow up with Australia Post should excessive delays occur.

Returns/Exchanges

Please choose carefully as we cannot offer refunds/exchanges on your purchase due to health and hygiene reasons. Items may be returned via registered post for a refund of the purchase price within 30 days if they are faulty, not fit for purpose or do not match the description.  Due to the characteristics of the natural pearls, the colour and shape of each piece may vary slightly to the image shown. Items must be returned in their original packaging, unworn and in the same condition in which they were received. Please ensure items are securely packaged using padded packaging. Buyers are responsible for the return shipping cost and it is recommended that a trackable shipping service is used.

Contact hello@equalsjewellery.com within 48 hours of receiving your order should you wish to arrange a return.

Cancellations

Please note that orders that have already been handcrafted or shipped will not be cancelled.